Herb's Appliances

Reviews of Herb's Appliances

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  Kimberly Lizee Added 2018-03-21

  ★ ☆ ☆ ☆ ☆
  I had Herb out to fix a problem with my Fridgidaire Fridge. There was water leaking down the front of my fridge where my water and ice cube dispenser were located. Herb replaced the "motor fan" (I think that's what it was called) because he said the cold air wasn't circulating properly so the ice in the dispenser was melting and running down behind the dispenser causing the leak along with causing water staining to the front of my brand new fridge. (Warranty work was paid for by Fridgidaire)
  
  The problem persisted, unfortunately I didn't have the time to contact Fridgidaire right away so I asked my Family to just stop using the dispensers. Sadly too many weeks went by and by the time I got around to contacting Fridgidaire my warranty ran out (3 weeks late). I decided to contact Herb directly as I figured since he didn't fix the problem in the first place he would warranty his work. Fridgidaire was willing to provide the parts for free, but it was up to me to pay for the labour. I had Herb come out a second time, explained the situation again and discussed with him the fact that I felt the labour should be covered by him because it hadn't been fixed in the first place. If it had we wouldn't be having this conversation. His exact words to me were "the symptoms were the same", but he would need to review his notes. He continued to inform me that his call out fee was $80 or $100 (I can't remember the exact amount) and that the part I would need would be a total charge of $180! $180 to fix a problem that he should've already fixed. Had he diagnosed it properly in the first place I wouldn't be paying out of pocket, it would've been covered under warranty. He left my home telling me he would be in touch. I made it very clear that I felt he should warranty his work. I was very blunt and couldn't be more transparent. He called me a couple days later and left a voice mail letting me know he wouldn't be fitting the bill for his labour and that if I wanted the work done it would cost $180!
  
  Here's the moral to my story: if you don't care about a business standing behind their work, if you want shotty workmanship then call Herb. If you decide that you expect better from the business owners in Kamloops then call Giddens. They stand by their work. They came after this incident with Herb and fixed the problem and I have only great things to say about them. I will never ever use Herb for anything ever again! Herb even went so far as to explain to me that warranty work only pays $90 for the call out. Even if he comes out two or three times he's still only paid the one charge of $90. Why as a consumer do I care about what he makes on the warranty work? I'm not the business owner. Fix the problem in the first place and the $90 would be an adequate amount of money to get paid for the hour he was in my home!!! I'd like to make $90 an hour!
  
  Very very dissatisfied!

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