Residence and Conference Centre - Kamloops

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Reviews of Residence and Conference Centre - Kamloops

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  Chelsea Woo Added 2017-09-23

  ★ ☆ ☆ ☆ ☆
  Don't book here if you actually 100% need a place to stay. I booked my stay in an Executive loft suite with the TRU RCC 6 months in advance for a Wedding event on Sept. 8-10th. I received a reservation number and was under the impression that my accommodations were guaranteed. On the morning of September 8th, the day I was supposed to check in, I got a call from Brandon letting me know that I no longer had a place to stay due to an extenuating circumstance that could not be fixed that day. Brandon suggested staying at a different local hotel and using a taxi to go back and forth between the TRU residence and the Best Western until a room was available. I was assured that I would be compensated for this inconvenience: that the hotel would be paid for as well as the taxi rides to and from the alternate location. As the Maid of Honor and a Mother of two young kids, this was not a feasible option for me. Without any other options, I spent the morning making long distance phone calls to ask other guests of the wedding to please switch rooms with me. I did not receive any compensation for my hardships: specifically the time I spent coming up with a solution; the money I spent on the long distance phone calls and the emotional stress that you caused for the entire weekend.
  
  During my stay, I encountered a large brown stain on my pillow. I also unable to enter my room several times because the key card didn't work. Even after re-programming it at the front desk, the mechanism failed to read the card. I had to get the front desk individual to use a key to open the door. In addition, the phone in most of our rooms did not work. I'm really unhappy with the service and that nothing was done for me. I followed up with them after several times, and no one responded. I wouldn't book these accommodations for something important like a Wedding.

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